Passion and practicality – how Revology Cars provides an enjoyable ownership experience for its clients
Revology Cars’ customers buy their vehicles to drive, so practical considerations like the amount and type of warranty coverage and where they will have warranty and/or routine maintenance work performed are important.
The ability to provide warranty and maintenance support in the field is a key differentiator for Revology Cars, compared to a hot rod or custom shop or a classic car auction, which don’t offer either. Says Yoshi Amano, Revology sales and marketing director, “When people make a large investment in an automobile, knowing the car is backed by a comprehensive warranty and that they have someone competent who can service it is very important.”
The Revology new vehicle warranty provides bumper to bumper coverage for the first year, powertrain coverage for the first two years, and rust and corrosion coverage for the first five years, all with unlimited mileage. Warranty work can be performed at one of Revology Cars’ U.S. service partners or any qualified service facility preferred by the client.
“We have built our network of U.S. service partners with the help of our existing clients. Many of our clients are auto enthusiasts who already have a local shop entrusted to work on their special interest vehicles,” says Amano. “If we don’t have a conveniently located service partner for a new client, we will find one.”
Routine maintenance is straightforward, as most of it follows the current model year Ford Mustang maintenance schedule. To facilitate the warranty visit, Revology team members will interface with the local service facility and guide them through the required repair procedures.
“For the client, this is convenient because he or she does not need to talk directly to the service facility,” notes Amano.
Another service-related area that Revology handles much like a full-scale automaker (OEM) is recalls.
With nearly 130 cars delivered to date, Revology has issued three recalls. “I wish it were zero, but it’s not. Modern cars are complex—even Toyota has recalls. The important thing is what you do when you find a problem. We are proactive, not reactive, and this is one reason our customers trust us,” says Rich Niles, Revology service lead.
Revology Cars has a loyal owner base. Many clients have two or more Revology Mustangs; two have five each, and one has six. That kind of owner loyalty means the company is taking care of its customers. Ensuring their clients can get warranty and maintenance work done conveniently is one of the ways Revology Cars does this.